Public
Corporate
Courseware Licensing
When instructor-led training (ILT) isn't an option...
ITSM Academy ITIL® 4 Practice Manager eLearning
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
+1-954-491-3442
http://itsmacademy.com
info@itsmacademy.com
ITIL® 4
https://itsmacademy.com
ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, DevOps, and Site Reliability Engineering. The ITIL 4 certification scheme uses a modular approach, allowing candidates to build core knowledge or focus on specific areas of service management—adapting to both individual and organizational learning needs. While Instructor-led training (ILT) is always the preferred choice for its rich interaction and personalized guidance—but sometimes, eLearning is the ideal solution when timing or budget constraints come into play. ITIL Practice Manager eLearning: 15 titles available 2-3 hours of engaging, self-paced content Interactive and engaging content designed for easy understanding and retention Accessible on any device, optimized for mobile 12-month access Exam voucher included Certification: Learners earn their ITIL 4 Practitioner certificate by achieving a passing score (65%) on a 30 minute, 20 question examination. Professional Education Hours: Earn 3 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership, can log their certificate in PeopleCert's Continuing Professional Development(CPD) program to satisfy program requirements. Note: In the list below, the bullet points highlight what key ideas you will be come familiar with during your 2-3 hours of self-paced learning.
Incident Management Learn about processes and activities, and their roles within the service value chain. Service Operation Change Management Problem Management Service Desk Learn how to improve user and customer experience, as well as the overall success of your service relationships. Service Operation Customer Service Continual Improvement Problem Management Practical guidance on the processes and activities, including their roles in the service value chain. Service Design Problem Management AI and Automation Service Request Management Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. Service Operation Customer Service AI and Automation Monitoring and Event Management Learn how to systematically observe services and service components, recording, reporting, and responding to events. Service Operation Change Management Problem Management Change Enablement Learn to maximize the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes, and managing change schedules. Change Management Continual improvement AI and Automation Deployment Management Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging. Service Design Change Management AI and Automation ITIL 4 Practitioner: Release Management Learn best practices for making new and changed services available for use, in line with your organization's policies and any agreements between the org and its service consumers. Service Design Change Management AI and Automation Service Configuration Management Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed. Service Operation Change Management Relationship Management IT Asset Management Learn how to plan and manage the full lifecycle of all IT assets to help your organization maximize value, control costs, and manage risks related to the purchase, use, and disposal of those assets. Digital Transformation Continual improvement AI and Automation Relationship Management The purpose of this module is to establish how to nurture the links between the organization and its stakeholders at strategic and tactical levels. Service Operation Change Management Relationship Management
ITIL Practice Manager eLearning - 15 Titles
Additional titles continued on next page
Supplier Management The purpose of this module is to ensure that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. Service Design Continual Improvement Relationship Management Continual Improvement The purpose of this module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices. Strategy Continual Improvement AI and Automation Information Security Management The purpose of this module is to provide best practice guidance on how to protect the information needed by an organization to conduct its business. Strategy Governance AI and Automation Service Level Management The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. Change Management Continual Improvement Relationship Management
Click to Purchase
Additional Resources: ITSM Professor Blog - a WEALTH of knowledge published weekly since 2008 Webinar Archives - Monthly since 2007 ITSM Academy Resource Center Open Enrollment Public Course Schedule - Print Version
ITIL Practice Manager eLearning - Continued