Not Receiving NACCAS Eblasts?
Invalid Email Address on File In order to receive NACCAS' official electronic communication updates, please ensure that NACCAS has the correct contact information and valid email addresses of all relevant parties. The member portal provides access to your institution's contact information. Sender's IP Address is Blocked Email service providers often block many IP addresses when spamming activity is suspected. As a result, NACCAS emails will fail to cross your server's filters, resulting in bounce back emails. Email is Blocked by the Receiving Server Servers often block a particular email address or domain if they suspect malicious activity. As a result, NACCAS emails will not be able to pass through your server's filters, resulting in bouncebacks or undeliverable messages. Be sure to double-check your email settings to avoid restrictions. The NACCAS domain should be added to your safe senders list. You should add the following email addresses to your safe senders list: naccasnews@naccas.org naccas@jangomail.com info@naccas.org Overloaded Receiving Server You may not receive NACCAS emails if your server is overloaded. A server in this situation would not be able to receive requests. This is a soft bounce, which usually resolves itself after some time. The Recipient's Inbox is Full Every mailbox's storage capacity is limited to some extent. There is a possibility that incoming NACCAS emails may bounce if you have not cleaned up your mailbox. It is a rare occurrence, usually occurring when an email address is active, but lacks sufficient space to receive new emails. Cleaning out your inbox with periodic organization, deletion, and archiving is the simplest solution. Still Experiencing Issues? Submit a ticket to our technical support team at support@naccas.org. Please be aware that NACCAS respectfully requests that institutions or individuals allow up to two (2) business days for a response. Thank you in advance for your patience. Subscribe to Receive NACCAS Eblasts If you would like to be added to NACCAS' Eblast Notification List, please send an email to naccas@jangomail.com with the word "Subscribe" in the subject line, and the sender's address will be added automatically.
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