ESP RACI Chart

A successful ITSM training program requires more than scheduling sessions, it should start with an Education Strategy Plan (ESP) that includes cross-functional coordination, role clarity, and strategic alignment. To support your planning efforts, we will gladly co-create a tailored RACI chart that outlines key responsibilities across stakeholders. We believe RACI is a key component to a successful ESP. What is a RACI? The RACI model ensures every task is assigned appropriately by designating roles as: Responsible: The person(s) who do the work Accountable: The person ultimately answerable for the results Consulted: Subject matter experts or contributors who provide input Informed: Those who need updates, but are not directly involved Why It Matters Using this model, we help you: Align stakeholders from day one Ensure accountability for every training activity Improve communication across IT, L&D, and leadership Drive better adoption and long-term ROI from training We've provided a sample chart on page 2 of this document, which includes: Assess ITSM maturity and skill gaps Define education goals and success criteria Map training to roles and responsibilities Deliver and reinforce ITIL training Measure outcomes and adjust the strategy Reach out to us if you would like a client-customized RACI chart (Excel) that becomes the blueprint for your ITSM/ITIL training program, adaptable to your environment and governance structure. Great training starts with great planning. Together, let’s build the foundation for ITSM success. See Page 2 for a sample RACI Chart of ITSM/ITIL Education Plan +1-954-491-3442 https://itsmacademy.com info@itsmacademy.com ITSM Education Strategy Planning: RACI Framework Activity ITSM Program Sponsor ITIL Trainer Internal L&D Assess current ITSM maturity and skill gaps A C R Define education goals and success criteria A C R Select ITIL practices to prioritize C C C Map training to roles and responsibilities C R A Develop training schedule and milestones C R A Communicate education strategy organization-wide A C R Deliver training sessions I R C Reinforce training through coaching/on-the-job activities C C A Track participation and completion C C A Measure outcomes against goals (e.g., performance, adoption) A C R Adjust strategy based on feedback and results A C R Process Owner(s) IT Leadership Learners C C - C C - R A - C C - C C - C C I C C A R C C C C I C C I C C - RACI Chart of ITSM/ITIL Education Strategy Plan (ESP)