...in our classrooms - or yours!
ITSM Academy Courseware
Public
Corporate
Courseware Licensing
+1-954-491-3442
https://itsmacademy.com
info@itsmacademy.com
Courseware, as defined in this document, is all of the deliverables associated with our courses and includes all materials for learners and instructors.
Quality Control ITSM Academy takes great pride in the quality of our course materials. Our materials are current (i.e., aligned with the latest syllabi), professionally edited and reviewed on a regular basis. We have a formal process for accepting suggestions and required revisions and strive consistently to incorporate feedback from our learners and instructors.
ITSM Academy offers our accredited courseware for use by select training organizations, consultants, trainers, educational institutes, universities and software companies looking to establish their own co-branded ITSM training and certification program. We also license to corporations seeking a cost effective training solution for large numbers of learners. For each course, ITSM Academy first determines the most logical way to organize the overall class structure. This logical approach, or “story,” enables trainers to smoothly transition from one section of the course to the next and from one slide to the next. This approach also enables learners to understand the flow of the course and to build their vocabulary and understanding of key concepts as the course progresses.
Contact us to schedule a Courseware demo.
Learner Materials The instructor slides (2 per page) GameOn! An Interactive Learning Experience® Course syllabus Study aids/study aids answer key Sample documents & templates (select courses) Glossary of terms and acronyms (select courses) Official sample exams Reference cards and reference guides Learner Personal Action Plan GameOn! - Our serious educational games make learning fun and encourage active learning.
Courseware Template A standard template is used to develop course slides and is designed to: Make the slides interesting and attractive Provide instructors with teaching cues Provide learners with exam alerts The template reflects the following style standard: Text boxes Definitions Process purpose statements Red text Important concepts Bold and underlined text queues Examinable terms and concepts We encourage our learners to engage with the instructor (vs. reading text) and have designed our materials to support such interaction. Our instructors are skilled at summarizing or emphasizing key concepts, providing real-world examples and, where appropriate, providing guidance on when and how to take notes. Industry studies have shown that taking notes reinforces learning and increases retention.
Instructor Materials The Instructor’s Kit (IKit) is a comprehensive set of materials containing everything needed to prepare for and teach a course. It also provides the information about learner deliverables and guidance on how to enhance learners’ experiences. Description of the instructor deliverables Description of the learner deliverables Change log for the current version/release Detailed course timeline Instructor tips Assignment guidance (e.g., description and possible answers for class assignments) IKit Deliverables: PowerPoint (pdf) slides for each course module with embedded instructor notes PowerPoint (ppt) slides for exam preparation with embedded instructor notes Revisable, printable instructor notes (revisable, printable form of the embedded notes) IKit Overview document Instructor Community: Active collaboration and feedback loop This Week on Campus (TWOC) LinkedIn group Pre-class mentorship
http://itsmacademy.com
About our Courseware
ITSM Academy We are a female owned small business, established in 2004. Our extensive catalog contains accredited and sustainable IT Service Management (ITSM) education and advice including; ITIL®, DevOps, Process Design (CPDE), Agile, Site Reliability Engineering (SRE), Value Stream Mapping (VSM) and Experience Level Agreement (XLA). Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just our corporate slogan, it speaks to our core mission and goal. Follow our founder and CXO, Lisa Schwartz, on LinkedIn. ___________________________ Instructors Every ITSM Academy instructor is certified to the highest levels in the areas they train. They have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios. Using the highest quality content, this engaging training style encourages active group participation, allowing all learners to bring from class a wealth of practical and actionable knowledge. ___________________________ Accreditations All of ITSM Academy’s certification courseware is developed or enhanced in-house and is accredited by independent, international organizations where applicable. ___________________________ Game On! - Interactive Learning Involves students in active learning, using the engaging qualities of a game, fueled by our subject matter experts. ___________________________ Courseware Licensing (all developed or enhanced in house) In addition to our public and corporate/onsite training, our courseware is available for licensing / co-branding under our flexible licensing program, including Train-the-Trainer (for qualifying organizations). ___________________________ my.itsmacademy.com (digital portal) Extends the learning experience with games, videos, exercises, sample exams, and course materials. It also provides instructors a vast repository of information and guidance to successfully prepare for and teach our courses. ___________________________ Professional Education Hours (CPDs/PDUs/CPEs/CEUs): ITSM Academy is proud to make it possible for individuals who attend our classes to earn professional education hours. (e.g., CPDs, PDUs, CPEs, CEUs). These professional education hours can be submitted to associations such as PeopleCert, the Project Management Institute and ISACA, if applicable.
Additional Resources: ITSM Professor Blog - a WEALTH of knowledge published weekly since 2008 Webinar Archives - Monthly since 2007 ITSM Academy Resource Center
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The Story of the Academy Today, ITSM Academy is widely recognized for its expertise in multiple IT frameworks (ITSM, ITIL, Process Engineering (CPDE), DevOps, Agile Service Management, Lean) and, more importantly, how they work together. But that's not where we started. The founders of ITSM Academy “grew up” in the world of Help Desks. As our careers progressed, we graduated to Senior Management roles within our organizations. As the first wave of IT Service Management (ITSM) and ITIL reached the shores of the United States, we were hooked. An internationally accepted collection of best practices focused on reducing IT costs and improving customer satisfaction was here. We had to get our arms around this! So, like many of you, our research began. It became obvious to us that education and networking would be our first steps. Local resources were limited – so we gathered some colleagues to help start the South Florida itSMF USA Local Interest Group (LIG). We also began the hunt for quality ITIL training. At the time, options were very limited. As they say, one thing led to another... To help fill the void, in 2004, we founded ITSM Academy and set our sights on developing "Americanized" training content and achieving Accreditation. From the start, we were committed to building content of the highest possible quality. By 2005, we had developed in-house, all available ITIL v2 training, including Service Manager. Read more of the story here... By now, you’ve likely researched more than one training provider. What makes ITSM Academy different? Why should you choose us? “Our business values are founded in trust, loyalty, professionalism and long term relationships. We provide personalized solutions based on those same values and built on the foundation on our own experiences – as IT Professionals.” Sounds nice, but can we back that statement up? We don’t need to. Our 100,000+ (and growing!) alumni and our instructors do it for us. They are happy to talk about the quality and personalized services they receive from ITSM Academy. Read more of the story here...
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