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Course Agenda Course Introduction Introduction to Change Enablement Purpose Practice success factors and key metrics Key terms and concepts Exercise: Change types and models Value Streams and Processes Process inputs, outputs and activities Change enablement planning and optimization Change lifecycle management How to integrate the practice into value streams Organizations and People Key roles and responsibilities Change manager/coordinator Change authority How to position the practice in the organizational structure Information and Technology Applying tools Recommendations for automation Partners and suppliers Practice dependencies on third parties How partners can support the practice Practice Capability Assessment and Development ITIL practice capabilities levels How capability criteria support practice capability development Exercise: Assessing practice capability Recommendations for Success Applying the ITIL Guiding Principles Additional Sources of Information Study and Exam Taking Tips
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ITIL 4 Practitioner: Change Enablement is an 8-hour certification course that provides candidates with an understanding of the key concepts, principles, value and challenges of the change enablement practice. It provides candidates with best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. Flexibility and agility permeate this practice because they are key aspects of a modern organization.
ITIL 4 Change Enablement Agenda